We want you to be completely happy with your purchase. If something’s not right, we’re here to help.
Refunds
Refunds are handled on a case-by-case basis, depending on the condition of the returned item and the reason for return. Once approved, refunds are processed to your original payment method and may take a few days to appear, depending on your bank.
Damaged or Incorrect Items
If your item arrives damaged or is not as described, please email us at info@rewildbaking.co.uk with the following:
- A clear photo of the item and packaging
- A brief description of the issue
We’ll review the situation and arrange a refund or replacement where appropriate.
Changing your mind
If you’ve changed your mind, you can return your item within 14 days of receiving it — no problem. Please email info@rewildbaking.co.uk to request a return. To be eligible for a return:
- The item must be unopened, in its original packaging, and in the same condition you received it.
- Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
If you have any questions about a return or refund, just reach out — we're happy to assist.
How to Return an Item or Order
We’re sorry to hear that your order wasn’t quite right. If you’d like to return an item, we’re here to help make the process as smooth as possible. Please follow the steps below:
1. Let Us Know
Send an email to info@rewildbaking.co.uk stating your order number and the reason for the return. This helps us process your request more efficiently.
2. Pack Your Item Carefully
Please make sure your item is packaged securely using suitable materials. Returns must arrive in good condition — unfortunately, we won’t be able to offer a refund if the item is damaged due to improper packaging.
3. Send It Back via Royal Mail
You can return your item at any Royal Mail Post Office. Be sure to keep your proof of postage until your return is confirmed.
4. We’ll Let You Know
As soon as we receive your return, we’ll send you a confirmation email and begin processing your refund.
5. Refund Timeline
Refunds are issued to your original payment method and should appear in your account within 5 working days after we’ve confirmed receipt of the return.
If you have any questions along the way, don’t hesitate to get in touch at info@rewildbaking.co.uk — we’re happy to help. alternatively, you can contact us here.